Cellular (OSU Wireless) Service
The OSU Wireless-Cellular staff assists university departments with cellular service requests, repairs and billing for business use. Customers can see a display of the current cellular products available and speak with expert staff the OSU Wireless-Cellular Office located in 025 Central Classroom Building.
Office Location: 025 Central Classroom Bldg., 2009 Millikin Rd.
Office Hours: Monday through Friday, 9:00 AM to 4:30 PM
Key Contact: James Walton
E-mail: units@osu.edu
Phone: 688-HELP, Option 2
Fax: 292-6556
Customer Service & Student/Residential Billing
The IT Service Desk provides assistance with service orders and repairs for phone, cable TV and data services, administrative authorization codes and calling cards, student and residential billing inquiries and payments, and other general service questions.
Hours of Operation: Monday through Friday, 7:30 AM to 5:30 PM
E-mail: units@osu.edu
Phone: 614-688-HELP (4357) or toll-free at 1-800-678-6003
TTY/TDD: 614-292-0422
Fax: 614-688-3425
Walk-in customer assistance:
IT Service Desk
025 Central Classroom
2009 Millikin Rd. Walk-in Hours
Mailing addresses only:
General Inquiries:
OIT Customer Service
320 W. 8th Ave.
Columbus, OH 43201
OIT Bill Payment and Inquiries:
OIT Billing Dept.
320 W. 8th Ave.
Columbus, OH, 43201
Administrative Billing
Administrative Billing department handles billing inquiries for services provided to university departments, OSU Medical Center, and contract vendors.
Office Hours: Monday through Friday, 8:00 AM to 5:00 PM
Key Contact: Irene Blaszkowiak, Administrative Billing
E-mail: blaszkowiak.1@osu.edu
Phone: 614-292-2330
Fax: 614-292-9350
Account Managers
OIT Account Managers are available to assist University departments with system design, training, and ordering of all telecommunication services.
Office Hours: Monday through Friday, 8:00 AM to 5:00 PM
Senior Account Manager:
Mary Reed at 292-8848 or E-mail: reed.7@osu.edu
If you are not sure which Account Manager is assigned to your department’s account, please contact our IT Service Desk at 688-HELP for further assistance.
Cable TV Programming
For questions about the university's cable channel line-up and programming, or the OSU Campus Information Channel, contact the Communications and Marketing area. For cable TV service orders and repairs, contact our IT Service Desk at 688-HELP.
Office Hours: Monday through Friday, 8:00 AM to 5:00 PM
Key Contact: Lisa Calcara, Prog. Mgr. - Comm. & Marketing
E-mail: Calcara.4@osu.edu
Phone: 614-292-8040
Fax: 614-292-9350
Business Planning & Contract Management
This division handles the department's strategic business planning and analysis to achieve operational objectives. Responsibilities include:
Business case analysis
Contract negotiations
Environmental impact analysis
Forecasting and planning
Legal and regulatory issues
Office Hours: Monday through Friday, 8:00 AM to 5:00 PM
Key Contact: Ed Quinn, Assistant Director of Business Planning
E-mail: Quinn.2@osu.edu
Phone: 614-292-9600
Fax: 614-292-9350
Customer Relations
The Customer Relations division offers customer assistance with system design, ordering or repairing services and product education. The following areas fall under this division:
Directory Assistance
Ohio State's Campus Directory Assistance staff provide the following information services to the campus community, as well as the general public:
Campus information and phone numbers through 292-OHIO (6446)
Coordinates Columbus City Directory listings for all university departments
Coordinates delivery of White and Yellow Pages City directories between departments and Ameritech
Establishes multiparty teleconference calls
TDD/TTY phone, 292-0422, for the hearing impaired
Office Hours: Monday through Friday, 7:30 AM to 5:00 PM
Key Contact: Joy Winbush, Directory Assistance Supervisor
E-mail: Winbush.1@osu.edu
Phone: 614-292-6446
Fax: 614-247-7447
Field Technical Operations
Our trained Field Technical staff provide project estimates, installations, moves, and changes and repairs for the university's telephone, video and data services. This group also maintains all inside building cabling and premises equipment for the following:
Building (inside) wiring
Intercom and paging systems
Local Area Networks (LAN)
Special circuits, security alarms, and data services
Telecommunication services including telephones
Office Hours: Monday through Friday, 7:30 AM to 4:30 PM
Key Contact: Timothy Dunham, Manager of Support
Address: KRC-D, 1099 Kinnear Rd., Columbus, OH, 43212
E-mail: Dunham.30@osu.edu
Phone: 614-292-0947
Fax: 614-247-5330
Office Hours: Monday through Friday, 8:00 AM to 5:00 PM
Key Contact: Clay Michalowski, Director of IT Business Services
E-mail: Michalowski.1@osu.edu
Phone: 614-292-3665
Fax: 614-292-9350
Human Resources
The CIO's Human Resources division manages employment and personnel issues for the department.
Office Hours: Monday through Friday, 8:00 AM to 5:00 PM
Key Contact: Liz Boster, Human Resources Coordinator
E-mail: Boster.1@osu.edu
Phone: 614-292-3988
Fax: 614-688-8202
Enterprise Networking
Enterprise Networking supports the core services of the university network and includes Network Engineering and Network Operations:
Network Engineering:
Engineering designs and maintains the campus backbone network that supports Internet connectivity, as well as other network services including: DHCP, DNS, kerberos, network design consultation, and training.
Office Hours: Monday through Friday, 8:00 AM to 5:00 PM
Key Contact: Jay Young, Manager of Enterprise Networking
E-mail: Young.247@osu.edu
Phone: 614-292-7350
Fax: 614-292-9350
Network Operations:
Operations maintains the routers and switches that make up the campus backbone network. In addition to equipment installation and maintenance, this team also delegates the campus IP space.
Office Hours: Monday through Friday, 8:00 AM to 5:00 PM
Key Contact: Jim Tufano, Manager of Network Operations
E-mail: Tufano.1@osu.edu
Phone: 614-292-0548
Fax: 614-292-9350
Outside Plant
This division engineers, plans, constructs, and troubleshoots OIT’s outside plant infrastructure. This includes fiber optic, copper, and coaxial distribution media. Services covered are:
Contract labor
Engineering
Pre-bid design
Project management services in support of voice, video, and data infrastructure requirements for new building construction or major renovations
Office Hours: Monday through Friday, 7:30 AM to 4:30 PM
Key Contact: Mark Jackson, Manager of Infrastructure
E-mail: Jackson.1529@osu.edu
Phone: 614-247-8434
Fax: 614-292-9350
Switch Engineering
The Switch Engineering technical staff provide engineering, technical design, preventive maintenance, and repair of the telecommunications network systems including:
Audiotext
Call centers
Centigram voice mail
Central office frame
Connectivity between OSU and the public switch telephone network
Integrated voice response systems
Nortel telephone switches
Office Hours: Monday through Friday, 8:00 AM to 5:00 PM
Key Contact: Ted Revard, Manager Switch Operations
E-mail: Revard.1@osu.edu
Phone: 614-292-9998
Fax: 614-292-9525
Warehouse
The Warehouse handles shipping, receiving, and equipment procurement for all telecommunication and networking services offered.
Office Hours: Monday through Friday, 7:30 AM to 4:30 PM
Key Contact: John Cooper, Coordinator of Inventory
Address: KRC-D, 1099 Kinnear Rd., Columbus, OH, 43212
E-mail: Cooper.458@osu.edu
Phone: 614-292-9157
Fax: 614-247-5330
Web Site
Please contact the Marketing, PR and Comunications division if you have any questions about this web site or its content.
Office Hours: Monday through Friday, 8:00 AM to 5:00 PM
Key Contact: Lisa Calcara, Prog. Mgr. - Comm. & Marketing
E-mail: unitswebmaster@osu.edu
Phone: 614-292-8040
Fax: 614-292-9350
Charlie Clay, Director of OIT-Telecommunications and Networking
Office Hours: Monday through Friday, 8:00 AM to 5:00 PM
E-mail: Clay.97@osu.edu
Phone: 614-292-7177
Fax: 614-292-9350
Ed Quinn, Assistant Director of Business Planning
Office Hours: Monday through Friday, 8:00 AM to 5:00 PM
E-mail: Quinn.2@osu.edu
Phone: 614-292-9600
Fax: 614-292-9350
