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for faculty and staff
- How do I get my voice mail reset?
- What kind of order forms does UNITS accept?
- Where do I send my telephone order?
- How long does it take for a telephone order to be completed?
- Who can help me write up an order?
- What is the best way to make changes to a pending order?
- Whom can I contact to help me understand my Administrative UNITS bill?
- How do I change the name assigned to a phone number that appears on my Administrative UNITS bill?
- If I forward my phone to a phone with voice mail will the caller be able to leave a message on that voicemail?
- How do I find out what features are on my telephone?
- How do I get pager or cellular phone?
- How do I check my voicemail from a campus phone? From off campus?
- How do I check my voice mail from another telephone number that also has voice mail?
- How do I sign up for UNITS Administrative Calling Card or Authorization Code?
- What are your long distance rates?
- What number do I call to select my 5-digit PIN? (only applicable when using the UNITS Administrative Calling Card)
- What number do I call to use UNITS off campus within 614?
- What number do I call if I am out of town and would like to use my UNITS long distance?
- Why can't I use my auth code on all campus phones?
- Why do I not hear the "beeps" when I dial "1"?
- I don't remember what my auth code is. What should I do?
- I lost my auth code and I'm worried someone else might use it, what should I do?
- Why do I have to pay for a bad connection?
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| 1. Q. How do I get my voice mail reset? |
A. You will need to send a request either by email to units@osu.edu, or by fax to 614-688-3425. The request will need to include:
- Your name;
- The telephone number to be reset;
- the previous user's name, if applicable;
- new users name; and
- a different telephone # where we should contact you when the reset is completed.
The reset should be completed within 24 hours of your request.
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| 2. Q. What kind of order forms does UNITS accept? |
A. We accept the 1303, 100W, and the UNITS Microform. You may click here to download a PDF copy of the UNITS Microform. Click here for the one page Microform for smaller orders. (Both versions require that you have Adobe Acrobat Reader installed on your computer.)
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| 3. Q. Where do I send my telephone order? |
A. You can fax the order to 614-688-3425, or send it by campus mail to: 320 W. 8th Ave.
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| 4. Q. How long does it take for a telephone order to be completed? |
A. Our goal is to have all orders completed within 3-5 business days of the request being made. One of our Account Managers will contact you with your Project Number and estimated work date within 24 hours of our receiving your order.
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| 5. Q. Who can help me write up an order? |
A. You should check with your administrative office. Your office may have a Telephone Coordinator in charge of requesting telephone services. Or, your UNITS Account Manager can assist you. Call UNITS Customer Service at 614-688-HELP (4357)>, Monday - Friday 7:30 AM to 5:30 PM, to find out who your Account Manager is.
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| 6. Q. What is the best way to make changes to a pending order? |
A. Contact your UNITS Account Manager. They will determine, based on the status of your order and the nature of your change, how to proceed.
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| 7. Q. Whom can I contact to help me understand my Administrative UNITS bill? |
A. You can contact either the UNITS administrative billing area at 614-292-2330, or your Account Manager.
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| 8. Q. How do I change the name assigned to a phone number that appears on my Administrative UNITS bill? |
A. You should fax a copy of your phone bill, a memo or either University form 1303 of 100W to 614-688-3425, or send an email to units@osu.edu, stating the changes that should be made and contact information in case we have questions.
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| 9. Q. If I forward my phone to a phone with voice mail, will the caller be able to leave a message on that voicemail? |
A. No, the caller will be sent back into your voice mail if you have it, or to a message desk. The message desk will ask the caller to enter the mailbox # of the person they would like to leave the message for. The caller must know the mailbox number or they will be unable to leave a message.
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| 10. Q. How can I find out what features are on my telephone? |
A. You should contact your UNITS Account Manager who can assist you. Call UNITS Customer Service at 614-688-HELP (4357), Monday – Friday,s 7:30 AM to 5:30 PM, to find out who your Account Manager is.
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| 11. Q. How do I get a pager or Cellular phone? |
A. You can submit a 1303, 100W, or the UNITS Microform by faxing the request to 614-688-3425. You may click here to download a PDF copy of the UNITS Microform. New: Click here for the one page Microform for smaller orders. (Both versions require that you have Adobe Acrobat Reader installed on your computer.)
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| 12. Q. How can I check my voicemail from a campus phone? From off campus? |
A. On-campus Dial 2-4141
- Listen for "Hello, mailbox 2-XXXX (system will state your 5-digit phone number).
- To retrieve messages for (your name or mailbox number) . . ."
- Enter your 4-10 digit pass code
Off-campus Dial (614) 292-4141
- Listen for "Hello, you have reached the OSU Voice Mail System . . ."
- Enter your 5-digit mailbox number, immediately followed by a (*)
- Listen for "Hello, (your name). Please enter your pass code."
- Enter your 4-10 digit pass code
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| 13. Q. How do I check my voice mail from another telephone number that also has voice mail? |
A. Dial 2-4141
- Listen for "Hello, mailbox 2-XXXX (system will state the 5-digit phone number for that phone"
- Press the star (*) key
- Enter your 5-digit mailbox number immediately followed by an (*)
- Listen for "Hello (your name), please enter your pass code."
- Enter your 4-10 digit pass code
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| 14. Q. How do I sign up for UNITS Administrative Calling Card or Authorization Code? |
A. You should fax a memo or 1303 to 614-688-3425, or email units@osu.edu, stating the that you are requesting and Authorization Code of Calling Card, and giving the following information:
- who the card is for;
- the organization and fund that the calls will be billed to; and
- a contact name and telephone number.
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| 15. Q. What are your long distance rates? |
A. Our Domestic long distance rates are 4.5¢ a Min all day, every day.
Our International rates vary. To find a rate you may use our rate table.
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| 16. Q. What number do I call to select my 5-digit PIN? (only applicable when using UNITS long distance) |
A. You should call our automated system at 614-292-5500, 24 hours a day, 7 days a week, with the exception of the 1st day of each month when we run bills. You will need to enter your 6-digit authorization code. The PIN takes approximately 24 hours to update in our system.
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| 17. Q. What number do I call to use UNITS off campus within 614? |
A. 614-292-5500
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| 18. Q. What number do I call if I am out of town and would like to use my UNITS long distance service? |
A. 1-800-678-6147
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| 19. Q. Why can't I use my auth code on all campus phones? |
A. The department paying the lease on the telephone you are using may have chosen to block the ability to dial long distance.
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| 20. Q. Why do I not hear the "beeps" when I dial "1"? |
A. The phone from which you are calling does not allow calls to be made using an authorization code.
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| 21. Q. I don't remember what my auth code is. What should I do? |
A. You should contact UNITS Customer Service at 614-688-HELP (4357), or toll free at 1-800-678-6003, to speak with a representative, Monday – Friday, 7:30 AM to 5:30 PM, for assistance.
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| 22. Q. I lost my auth code and I'm worried someone else might use it, what should I do? |
A. You should contact UNITS Customer Service at 614-688-HELP (4357), or toll free at 1-800-678-6003 to speak with a representative, Monday – Friday 7:30 AM to 5:30 PM, for assistance. After hours, our automated system at 614-292-9454 can be used to suspend your service until the next business day when a Customer Service Representative can help you. You may also go to our online Account Management System to suspend your authorization code.
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| 23. Q. Why do I have to pay for a bad connection? |
A. If you get a bad connection, you should hang up and dial again to stop the charges. Bad connections are not necessarily a UNITS problem. Connections around the world can introduce problems at their location. The way to find determine if this is a UNITS problem is to make a local call. If that works fine, then it's more than likely a connection problem beyond UNITS control.
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