OIT has been contracted by Campus Partners to deliver cable TV services to apartments at the following South Campus Gateway (SCG) addresses: 1595 N. High St. (Bldg. A), 1620 N. High St. (Bldg. B), 43 – 71 E. 11th Avenue (Bldg. F North), and 42 – 68 E. 11th Avenue (Bldg. F South). OIT delivers and supports basic (analog) cable service, while OIT’s contracted supplier Time Warner Cable, offers and supports several optional digital cable services that can be ordered.
Basic (analog) cable service features over 70 channels* and is provided by OIT as part of your SCG apartment contract. This means, you do not need to order basic cable, and you will not receive a separate monthly bill for basic cable service.
*NOTE: The channel line-up is subject to change.
Basic Cable Setup
Cable outlets in the living room and each bedroom are already active with basic (analog) cable service when you move in.* You must provide your own coax cable to connect your equipment to each outlet. Your television must be cable-ready to receive all of the basic (analog) cable channels available. Contact our office for any questions about your basic cable service.
*NOTE: Theft, willful damage, alteration or destruction of cable television equipment and/or unauthorized reception of cable programming are prohibited by federal and state laws, and university policy. Violators are subject to state, federal and university criminal penalties.
OIT does periodic checks at South Campus Gateway and will remove any illegal cable television connections and equipment found.
Free (In-the-Clear) Digital Channels
SCG residential customers with OIT basic cable service also have access to several free (in-the-clear) digital channels that broadcast at digital (HD/SD) quality. To receive and view these Free (In-the-Clear) Digital Channels, your TV must have a digital tuner that will receive and decode CATV QAM signals. If you have a digital monitor or a TV that does not have the appropriate built-in tuner, you will need to purchase a CATV QAM digital tuner/receiver from a local electronics store.* Digital tuners/receivers are not available from OIT. SCG residents that have upgraded digital or HD cable services through Time Warner Cable, and have either a digital or HD set-top box or DVR, will receive most or all of these channels on different channel numbers.
*NOTE: Depending on the manufacturer of the digital tuner purchased, you may need to enter each free digital channel number into memory manually or you may be able to do a scan of the channels and then save them into your equipment’s memory. In addition, QAM tuners that only retrieve CATV frequencies and ATSC tuners will NOT work; therefore, these tuners are not recommended. If these types of tuners are used, they may not properly retrieve the free digital channels available. Check your equipment manuals from the manufacturer to verify the type of tuner and its capabilities. OIT may bill a customer for time and labor if an OIT technician does a site visit per a customer request and it is determined that the customer’s equipment is the cause of the problem.
Optional Digital Cable Services from Time Warner Cable
Time Warner Cable, OIT's contracted vendor, offers SCG residents a number of optional digital cable services such as Digital and HD channels, Premium and On Demand channels, Digital and HD set-top boxes, Digital Video Recorders (DVRs), and more.
All of these optional digital cable services must be ordered directly from and installed by Time Warner Cable. For more information and pricing, or to order optional digital services, visit Time Warner Cable's special web site for OSU or call Time Warner Cable Sales at 614-481-5320 and select option 2 to establish a new Time Warner Cable Account. You are not required to provide Time Warner Cable with your Social Security Number; however, you will need to provide them with your telephone number and billing address to establish your account. Your phone number will be used to reference your TW account and place service repairs. You will receive a monthly bill directly from Time Warner Cable for any optional digital services ordered.
Basic (analog) cable service repairs and billing questions should be directed to our IT Service Desk during business hours at 688-HELP (4357) and select option 2. Repairs may also be reported through our on-line repair system. You also need to complete a “Permission to Enter Form.” This form notifies the SCG Apartment Manager that you requested a repair through OIT and gives our technician permission to access your apartment (if needed) to complete the repair. You can complete the Permission Form online or by going to your apartment manager’s office.
Time Warner Cable optional digital service repair and billing questions should be directed to Time Warner Cable Customer Service at 614-481-5050. You will need to provide them with the telephone number you used to establish your account. You also need to notify the SCG Apartment Manager in advance if a Time Warner Cable technician will need access to your apartment to complete a service order or repair.
If you have questions regarding this information or need further assistance, please contact OIT at 688-HELP (4357) and select option 2.
