1 = domestic (US) long-distance call; 011= international long-distance call
The number of digits in an international phone number varies
To direct dial from the US to an international location, dial either:
011-country code-city code-telephone number, or
011-country code-telephone number (depending on the country)
Common Dialing Errors
The most common customer error is dialing a –0- before the city code. The second most common customer error is leaving out the country code. For example, suppose a phone number in Yokohama, Japan is given as:
045-222-2222. The 011 and country code (81) are missing. There is a 0 before the city code.
To fix this: add 011, add the country code, drop the 0 before the city code, and dial the remaining digits. Therefore, the proper dialing sequence would be:
011-81-45-222-2222
Country and City Code Information
For country and city code information, go to
Sending an International Fax
Sometimes a single phone number is used for voice and fax. So, if an international fax won’t complete, call the number. If a person answers, ask them to turn on their fax machine.
To fax using an auth code, the customer must program in pauses:
1-(pause)-auth code-(pause)-international fax number (011,etc.)
Fax machines differ, so the customer may need experiment to find the correct number of pauses for your particular fax machine.
Common Country Name Questions
The United Kingdom (44) includes England (a.k.a. Britain) and Scotland
Ireland is NOT part of the UK, and has its own country code (353)
Holland is also known as the Netherlands (31) or the Dutch Netherlands (31)
The Netherlands (31) is in Europe, but the “Netherlands Antilles” (599) are islands in the Caribbean. The Netherlands Antilles (599) includes the islands of Bonaire, Curacao, St. Eustatius and St. Maarten.
The island of Caicos is listed as “Turks and Caicos” (649)
