The Ohio State University

Online Troubleshooter for OIT Services:

Troubleshooting tips:

Please select from the problem descriptions below:

Telephone Tips:

• No dial tone
• Cannot receive calls
• Cannot place calls
• Static
• Cannot make long-distance calls
• Telephone keypad is not working
• Phone not ringing
• Phone not working
• Stutter or irregular dial tone

Voice Mail Tips:

• No message waiting light

Cable TV Tips:

• Can only receive channels 2-13
• Not receiving all cable channels available
• Bad or "snowy" picture on all or several cable channels
• Picture and audio do not match
• No picture
• Distorted picture
• No sound
• Channels mixed
• Poor picture quality or scrambled picture