| 1. |
How do I set up voice mail? |
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Using your Sprint PCS Phone™, follow these steps (normal airtime charges will apply).
- Press and hold the envelope key until the display reads CONNECTING [your Sprint PCS MIN].
- Create your own personal pass code of four (4) to ten (10) digits.
- Record your name announcement (you have 10 seconds to record your name).
- Record a personal greeting or select the standard greeting (you have 30 seconds to record a personal greeting).
- Turn One-Touch Access on or off. When turned on, you don't have to enter your pass code when calling voice mail from your Sprint PCS Phone while in your Sprint PCS Home Service Area.
Note: You must complete all the steps above during a single call, or you will need to repeat all the steps the next time you call in to Sprint PCS Voice mail. |
| 2. |
How do I retrieve messages from my Sprint PCS Phone? |
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In your Home Service Area:
- Press and hold the envelope key until the phone indicates CONNECTING [your Sprint PCS MIN].
- If One-Touch Access is turned off, enter your pass code.
- Listen to messages, then save or erase.
Out of your Home Service Area :
- Press and hold the envelope key until the phone indicates CONNECTING [your Sprint PCS MIN].
- If you hear your Voice mail greeting, press * (star key).
- Enter your pass code.
- Listen to messages, then save or erase.
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| 3. |
How do I retrieve messages from any touch-tone phone? |
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To retrieve messages from a touch-tone phone (other than your Sprint PCS phone):
- Dial your Sprint PCS Phone number and wait for the call to roll to Voice mail.
- Once your Voice Mail greeting begins, press * (star key).
- Enter your pass code.
- Listen to messages, then save or erase.
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| 4. |
What if I forget my pass code? |
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If you are trying to access voice mail from any phone other than you Sprint PCS Phone and have forgotten your pass code, you have two options:
- If One Touch Access is on, you may use your Sprint PCS Phone to reset the passcode.
- Press and hold the envelope key until the phone indicates CONNECTING [your Sprint PCS MIN].
- Press 3 for personal options, then press 2 for administrative options.
- Press 4 to change the pass code.
- If One Touch Access is off, you will need to contact Sprint PCS Customer Care. Your new pass code will be available within 24 hours.
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| 5. |
How can I change my pass code? |
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- Press 3 for personal options, then press 2 for administrative options.
- Press 4 for Change Pass Code.
- You will be prompted to enter a 4 to 10 digit pass code.
- The Voice mail system will repeat your pass code and ask you to verify.
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| 6. |
Can callers leave message prior to Voice mail setup? |
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Yes. Callers will hear, "You have reached the voice mailbox of [your Sprint PCS Phone number]. To leave a message please wait for the tone. You may then hang up or press # for more options." |
| 7. |
What if I enter the wrong pass code? |
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You will have three chances to enter a valid pass code. If you fail on your 3rd attempt, you will hear Thank you for calling, and Voice mail will disconnect. |
| 8. |
Can I change the number of rings before a call rolls to Voice Mail? |
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The ring cycle (time elapsed until a call rolls to Voice Mail) is 23 seconds. The ring cycle cannot be changed. However, depending on the model of phone you have, you may be able to change the ringer type. This will affect the number of rings you will hear before an incoming call rolls to Voice mail See your phone's user manual. |
| 9. |
Do I need to listen to all of the voice menu options before I make a choice? |
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No. You can press any key as soon as you know what you would like to do. |
| 10. |
Can I use my Sprint PCS Phone while a caller is leaving a message? |
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Yes. The caller will continue to leave a message while you use your Sprint PCS Phone. You cannot talk to the caller leaving the message because they have been forwarded to your Sprint PCS Voice mail. |
| 11. |
What will callers hear when they reach my Voice mail? |
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When setting up your Voice Mail, you will be asked to either to record a personal greeting or select the standard greeting.
If you record a personal greeting, that greeting will be played when callers reach your voice mailbox. If not, a standard greeting will be played.
An example of a standard greeting is: You have reached the voice mailbox of (your recorded name). To record a voice message, please wait for the tone. When you are finished recording, you may then hang up or press # for more options. |
